Find Your Peace with Technology
Professional care packages designed to keep your smart home running perfectly. From basic support to comprehensive legacy care, we’ve got you covered.
Home Automation Hawaii Care Packages
Let us help you find your Peace with Technology
Basic Support
Standard Availability, Pay-As-You-Go
- Overview: Basic Support is available to all Home Automation Hawaii clients with no monthly charge. This plan provides access to our expert service team during standard business hours on a time-andmaterials basis. All services are billed at our current hourly labor rate. There are no included hours or services under this plan
- Support Hours: Monday–Friday, 8:00 AM – 4:30 PM (excluding holidays)
- Contact: Phone/Text: 808-697-2000 • Email: support@4hah.com
Classic Care
Proactive Support with a Personal Touch
- Overview: Classic Care is ideal for homeowners who want priority service, proactive oversight, and discounted labor without a full-scale service plan. This plan provides scheduled remote maintenance and troubleshooting time each month, along with first-in-line scheduling for on-site visits and expert support when you need it.
- Includes: • Up to 1.5 hours of remote support per month • Biannual remote system health check-ins • Remote system monitoring and health pings (where supported) • Remote support within 8 business hours • Preferred labor rate: 10% discount off current hourly rate (remote & on-site) • Priority scheduling over Basic Support clients • Network configuration management • Annual Wi-Fi network scan
- Support Hours: Monday–Friday, 8:00 AM – 4:30 PM (excluding holidays)
- Contact: • Phone/Text: 808-697-2000 • Email: care@4hah.com
Signature Care
Elevated Support with Premium Access
- Overview: Signature Care offers an elevated level of service for clients who expect fast response times, proactive management, and concierge-style support. You receive more included support hours, semi-annual on-site care, advanced monitoring, and even access to a dedicated priority support line.
- Includes: • Up to 3 hours of remote support per month • Semi-annual on-site system care visits • Remote system monitoring and health pings (where supported) • Network configuration management • Annual Wi-Fi network scan • Surveillance footage assistance and forensic support • Remote support response within 4 business hours • Preferred labor rate: 15% discount off current hourly rate (remote & on-site) • Higher scheduling priority over Classic Care • Training sessions for new devices or new users (as needed) • Access to priority-dedicated phone/text line • Email: care@4hah.com
- Support Hours: Monday–Friday, 8:00 AM – 4:30 PM (excluding holidays)
- Contact: • Priority Phone/Text: Signature Clients Only – Number Provided Upon Enrollment • Email: care@4hah.com
Legacy Care
Typically 3–5% of Installed Project Value
- Overview: Legacy Care is our most comprehensive service plan, reserved for clients with highly sophisticated systems who demand uninterrupted performance, strategic oversight, and effortless ownership experience. This bespoke plan includes everything in Signature Care, plus additional support time, deeper wellness routines, and the highest level of access and priority response available.
- Includes: • Up to 5 hours of remote support per month • Quarterly on-site system care visits • Remote system monitoring and health pings (where supported) • Network configuration management • Annual Wi-Fi network scan • Surveillance footage assistance and forensic support • Remote support response within 2 business hours • Preferred labor rate: 20% discount off current hourly rate (remote & on-site) • Highest scheduling priority • Training sessions for new devices, new users, or advanced features • Legacy-only technical documentation archive • Access to priority-dedicated phone/text line • Email: care@4hah.com
- Support Hours: Monday–Friday, 8:00 AM – 4:30 PM (excluding holidays)
- Contact: • Priority Phone/Text: Legacy Clients Only – Number Provided Upon Enrollment • Email: care@4hah.com
Need help choosing? Contact us at 808.842.4646
Detailed Comparison
Compare features across all care packages
| Feature | Basic | Classic | Signature | Legacy |
|---|---|---|---|---|
| Remote Support Hours/Month | Pay-as-you-go | 1.5 hours | 3 hours | 5 hours |
| On-Site Care Visits | ✕ | ✕ | Semi-annual | Quarterly |
| Remote System Monitoring | ✕ | ✔ | ✔ | ✔ |
| Response Time | Standard | 8 hours | 4 hours | 2 hours |
| Labor Discount | 0% | 10% | 15% | 20% |
| Priority Scheduling | ✕ | ✔ | ✔ | ✔ |
| Wi-Fi Network Scan | ✕ | Annual | Annual | Annual |
| Training Sessions | ✕ | ✕ | ✔ | ✔ |
| Priority Support Line | ✕ | ✕ | ✔ | ✔ |
Get in Touch
Ready to experience peace of mind with your smart home?
808.842.4646
support@4hah.com
care@4hah.com
Monday–Friday
8:00 AM – 4:30 PM
(excluding holidays)
Terms & Conditions
Important information about our care packages
Service Scope and Responsibilities
Care Packages are available for clients within our standard geographic service areas. Coverage and response times may vary based on your location and selected care plan. Remote service may require monitoring hardware, and some devices may not support remote diagnostics. Repairs are subject to manufacturer warranties. Programming changes and system upgrades are billed at current labor rates. Travel fees may apply depending on location and care plan.
Agreement Terms and Billing
Service begins on the date of acceptance and/or 30 days after substantial completion of your project. Plans are billed monthly and renewed annually unless canceled with 30 days’ notice. Pricing and terms may change with 30 days’ written notice. Payment is made via ACH.
Labor and Support Rates
Labor outside of your included plan hours is billed at the current standard rate. Classic Care clients receive a 10% labor discount, Signature Care receives 15%, and Legacy Care receives 20%. Overtime labor is billed at 1.5x our current rate. Holiday and Sunday labor is billed at 2x our current rate.
Service Requests and Contact Methods
All requests must be submitted by phone, text, or email. Basic Support and Classic Care clients contact us at 808-697-2000 or support@4hah.com / care@4hah.com. Signature and Legacy Care clients receive access to a priority-dedicated phone/text line and use care@4hah.com.
Warranty, Liability, and Arbitration
Our team provides support only for systems we install. Manufacturer warranties apply to all hardware. Home Automation Hawaii’s total liability is limited to the greater of $1,000 or the amount of the client’s insurance deductible. In the event of a dispute, all parties agree to resolve matters exclusively through binding arbitration in the State of Hawaii.
